Frequently Asked Questions

To create an account, click on the "Register" button in the top navigation. You'll need to provide your email address, create a strong password, and verify your email. After registration, you can complete your profile and start trading.

For identity verification, you'll need a government-issued ID (passport, driver's license, or national ID card). For address verification, we require a utility bill or bank statement no older than 3 months with your name and address clearly visible.

Most verifications are completed within 24 hours. However, during high volume periods, it may take up to 48 hours. You'll receive an email notification once your verification is complete.

We support over 100 cryptocurrencies including Bitcoin (BTC), Ethereum (ETH), Litecoin (LTC), Ripple (XRP), and many ERC-20 tokens. New coins are regularly added based on market demand and security assessment.

You can deposit funds via bank transfer, credit/debit card, or cryptocurrency transfer. Navigate to your wallet, select "Deposit," choose your preferred method, and follow the instructions. Cryptocurrency deposits require a wallet address.

Cryptocurrency withdrawals are typically processed within 30 minutes. Bank transfers may take 1-3 business days depending on your bank. We process all withdrawals within 24 hours of request.

Your account is protected by bank-level security including SSL encryption, two-factor authentication (2FA), cold storage for 98% of funds, and regular security audits. We also offer withdrawal whitelisting and device management.

Two-factor authentication adds an extra layer of security to your account. After entering your password, you'll need to provide a verification code from your authenticator app. This prevents unauthorized access even if your password is compromised.

Immediately change your password, enable 2FA if not already active, and contact our support team. We'll help secure your account and investigate any suspicious activity. Monitor your account regularly and set up security alerts.

Our trading fees start at 0.1% for both makers and takers. Fees decrease based on your 30-day trading volume. We offer some of the most competitive rates in the industry with no hidden charges.

Cryptocurrency deposits are free. Bank transfers and card deposits may have small processing fees depending on your payment provider. All applicable fees are clearly displayed before you confirm any deposit.

Withdrawal limits vary based on your verification level. Basic accounts can withdraw up to $10,000 daily, while fully verified accounts have limits of $100,000 daily. Higher limits can be arranged for institutional clients.